FAQ's

Frequently Asked Questions (FAQ)

1. Where do you ship from?

Orders are processed and shipped from our location in Pagosa Springs, Colorado, United States.
Shipping options and prices are shown at checkout based on your address.

2. Which countries do you ship to?

We ship within the United States and to many international destinations.
Available countries and shipping methods will appear at checkout when you enter your shipping address.

3. What are your shipping options and delivery times?

For U.S. orders, we typically offer:

Economy shipping: about 5–8 business days
Standard shipping: about 3–4 business days
Free shipping: when available and if your order meets the conditions shown at checkout

For international orders, delivery time depends on the service chosen and your location.
Estimated delivery dates are displayed at checkout.

4. How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number or tracking link.
You can use this link to see the latest updates from the carrier.

5. What is your return policy?

You can request a return within 30 days from the date your order is delivered, as long as the item is unused, in its original condition, and meets the conditions in our Return Policy.
To start a return, contact us with your order number and reason for return.

6. Do I have to pay for return shipping?

In most cases, customers are responsible for the cost of return shipping when returning items for reasons such as wrong size or change of mind.
If the item is defective, damaged, or incorrect, contact us and we will help you find a fair solution, which may include covering return shipping.

7. When will I receive my refund?

After we receive and inspect your returned item, we’ll let you know if the refund is approved.
If approved, the refund is issued to your original payment method; it may take several business days for your bank or card issuer to post it.

8. What payment methods do you accept?

We accept common online payment methods such as major credit and debit cards and supported digital wallets (for example, Apple Pay, Google Pay, or Shop Pay, where available).
The exact options you can use will be shown at checkout.

9. Is your checkout secure?

Yes. Our checkout uses secure SSL/TLS encryption and trusted payment processors.
Your payment details are processed securely and are not stored on our store servers.

10. Can I change or cancel my order after placing it?

If you need to change or cancel your order, contact us as soon as possible with your order number.
If your order has not yet been processed or shipped, we will do our best to update or cancel it; once shipped, changes may no longer be possible.

11. Do you offer wholesale or bulk discounts?

Yes, we welcome wholesale and bulk inquiries.
Please visit our “Wholesale Inquiries” page or contact us with your business details and estimated order volume.