Payment Policy

This Payment Policy explains how payments are processed when you shop at GridCollex, what methods are accepted, and how billing issues are handled.

By placing an order on our website, you agree to this Payment Policy together with our Terms of Service and other store policies.

Accepted payment methods

We accept one or more of the following common payment methods (depending on what is enabled in your Shopify payments settings):

Major credit and debit cards (such as Visa, Mastercard, American Express)
Digital wallets (such as Apple Pay, Google Pay, or Shop Pay, where available)
Other local or alternative payment methods that may be shown at checkout

The exact payment methods available to you will be displayed at checkout based on your location and our current payment provider configuration.

Currency

All prices on our website are displayed in the currency shown at the top or bottom of the site or on the product page, typically USD (United States Dollar) unless otherwise indicated.
If your card or bank account uses a different currency, your bank or payment provider may convert the amount and may charge additional fees according to their policies.

Please check with your bank or card issuer if you have questions about exchange rates or additional fees.

Payment authorization and charges

When you place an order, your chosen payment method is authorized or charged for the total amount shown at checkout, including product prices, shipping fees, and applicable taxes.
In some cases, your bank may show a pending authorization before the payment is fully captured.
Orders are only prepared and shipped after payment has been successfully processed.

If payment authorization fails or is declined, the order will not be completed and you may need to use another payment method.

Security of payments

All payments are processed using secure, industry-standard encryption through our payment providers and the Shopify platform.
We do not store full credit or debit card numbers on our servers.
For your security, you should never send full card details to us by email, chat, or any insecure channel.

If you suspect unauthorized use of your payment method on our store, contact your bank or card issuer immediately and then contact us.

Taxes and fees

Applicable sales taxes, VAT, or other taxes may be added at checkout based on your shipping address and local regulations.
For international orders, additional customs duties, import taxes, or fees may be charged by your country’s customs or tax authority. These are usually not collected by us at checkout and may need to be paid separately by you upon delivery, unless stated otherwise.

Please check local rules or your customs office if you are unsure about possible extra charges.

Order confirmation

After a successful payment:

You will receive an order confirmation email at the address provided during checkout.
This confirmation will include your order number, items purchased, and total amount paid.

If you do not receive an order confirmation within a reasonable time, please check your spam or junk folder, then contact us to verify that your order was received.

Failed or cancelled transactions

Your order may be automatically cancelled or remain incomplete if:

The payment is declined by your bank or card issuer.
There is suspected fraud or unauthorized activity.
Required billing details are missing or incorrect.

If you believe a payment was wrongly declined, contact your bank or card issuer first, then try placing a new order or contact us for assistance.

Refunds to original payment method

Approved refunds (for example, under our Return & Refund Policy):

Are typically issued to the original method of payment used at checkout.
May take several business days to appear on your statement, depending on your bank or payment provider.

If the original payment method is no longer valid (for example, expired card), your bank or payment provider will usually route the refund to your replacement card or account according to their rules.

Partial payments, discounts, and store credits

If you use discount codes, promotional vouchers, or gift cards, they will be applied at checkout as shown before you confirm payment.
Some discounts or promotions may have conditions (such as minimum spend, limited time, or specific products) and may not be applied retroactively after an order is placed.
If you receive store credit or a gift card from us, it can typically be used as full or partial payment on future orders, subject to any stated terms or expiry dates.

Always review your order summary at checkout to make sure discounts and credits are applied correctly before you complete the payment.

Chargebacks and disputes

If you have an issue with your order, please contact us first so we can try to resolve it quickly.

Initiating a chargeback (dispute through your bank or card issuer) without contacting us may delay the resolution process.
We reserve the right to dispute chargebacks that we believe are not justified (for example, when products were delivered as described and no prior contact was made).

Our goal is always to work with you to find a fair solution in line with our policies.

Changes to this Payment Policy

We may update this Payment Policy from time to time to reflect changes in our business, payment providers, or legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.
Your continued use of the website and placing of orders after changes are posted will be considered acceptance of the updated policy.