Shipping policy

Here is a clear, Shopify-ready Shipping Policy for your GridCollex store, aligned with the shipping options you shared for the United States and international orders.

Shipping Policy

This Shipping Policy describes how orders are processed, shipped, and delivered when you purchase from GridCollex.

By placing an order on our website, you agree to the terms below.

Processing times

Orders are typically processed within 1–2 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or holidays.
During peak seasons, promotions, or high-volume periods, processing times may be slightly longer.

If there is a significant delay in shipping your order, you will be contacted by email or phone.

Shipping rates and delivery times

Shipping costs and available methods are displayed at checkout based on your delivery address and the total weight of your order.

Domestic shipping (United States)

For orders shipped within the United States, the following options are generally available:

Economy (0–5 lb): 5–8 business days – 4.90 USD
Economy (5–70 lb): 5–8 business days – 19.90 USD
Free Shipping: 5–8 business days – Free (when available and if order meets the eligibility conditions shown at checkout)
Standard (0–1 lb): 3–4 business days – 6.90 USD
Standard (1–5 lb): 3–4 business days – 9.90 USD

Delivery times are estimates provided by carriers and are not guaranteed. Actual delivery may vary due to carrier delays, weather, or other factors outside our control.

International shipping

International shipping is available to many countries.

DHL Express: Calculated rates at checkout, with estimated transit time shown (supports prepaid duties where available).
USPS International: Calculated rates at checkout, including services such as First Class Package International, Priority Mail International, and Priority Mail Express International (where available).

International shipping costs and delivery estimates are calculated at checkout based on your location, service selected, and order weight.

Duties, taxes, and customs

For international orders:

Your order may be subject to import duties, taxes, and fees imposed by your destination country.
These charges are the customer’s responsibility unless prepaid duties are explicitly offered and selected at checkout.
Customs policies vary widely; please contact your local customs office for more information.

GridCollex is not responsible for delays caused by customs.

Order tracking

Once your order has shipped, you will receive a shipping confirmation email that includes tracking information (when available).

You can track your package using the link or tracking number provided.
Tracking updates depend on the carrier and may take some time to appear after shipment.

Address accuracy

Please ensure that your shipping address is complete and accurate at checkout.

GridCollex is not responsible for orders shipped to incorrectly provided addresses.
If you realize there is an error in your address, contact us as soon as possible. If your order has not been shipped yet, we will do our best to update it.

Lost, stolen, or damaged packages

If your package is marked as delivered but you have not received it, please first check with neighbors, household members, and your local carrier office.
GridCollex is not liable for packages lost or stolen after delivery is confirmed by the carrier, but you can contact us and we will try to assist you.
If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and packaging. We will review the case and work with you on a replacement or solution.

For information on returning items and how shipping costs are handled in returns, please refer to our Return & Refund Policy.