Privacy policy

Last updated: June 18, 2026

Here is a ready-to-paste Privacy Policy for your Shopify store GridCollex, written in a simple, standard ecommerce format you can add to your “Privacy Policy” page and footer link.

Privacy Policy

This Privacy Policy describes how GridCollex (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our store.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information we collect

We collect the following types of personal information when you use our store:

Contact information such as name, billing address, shipping address, email address, and phone number
Order information such as products purchased, payment method (last 4 digits only), order date, and order total
Account information such as username and password if you create an account
Technical information such as IP address, browser type, device information, and pages visited (via cookies and similar technologies)
Communication information such as messages, emails, and support inquiries you send us

We only collect information that is necessary to operate our store, process your orders, and provide customer support.

How we use your information

We use your personal information to:

Process and fulfill your orders, including shipping and returns
Communicate with you about your orders, support requests, and account
Send you marketing emails or promotions if you have opted in (you can opt out at any time)
Improve and optimize our website, products, and customer experience
Detect, prevent, or address fraud and security issues
Comply with legal obligations and enforce our terms and policies

We will not sell your personal information.

Cookies and tracking technologies

We use cookies and similar technologies to:

Keep you signed in and remember your cart and preferences
Understand how visitors use our store and improve performance
Support features like checkout, payment, and security

You can control or delete cookies in your browser settings, but some features of the website may not work properly if cookies are disabled.

We share your personal information with trusted third parties that help us run our store, such as:

Ecommerce and hosting provider (Shopify)
Payment processors (for example, credit card processors)
Shipping and fulfillment partners
Email and marketing service providers
Analytics and security tools

These service providers only receive the information they need to perform their services and are not allowed to use it for their own purposes.

We may also share your information when required to do so by law, to respond to legal requests, or to protect our rights and safety or the rights and safety of others.

International transfers

Your information may be transferred to and processed in countries outside of your country of residence, including the United States, where our store and service providers are located. These countries may have different data protection laws, but we take steps to ensure your information is protected in line with this Privacy Policy.

Data retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, including:

Orders and transaction records: retained for tax, accounting, and legal requirements
Account data: retained while your account is active
Marketing data: retained until you unsubscribe or request deletion

When we no longer need your information, we will delete or anonymize it securely.

Your rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct or update your personal information
Request deletion of your personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details below.

You can also unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Third-party links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.

Children’s privacy

Our store is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal requirements. When we do, we will post the updated policy on this page and update the “Last updated” date below.

Last updated: 18 June 2026