Inventory Policy

Here is a Shopify‑ready Inventory Policy page you can paste into a new page called “Inventory Policy” or “Stock & Availability” in your store.

Inventory Policy

This Inventory Policy explains how GridCollex manages product stock, availability, and backorders, and how this may affect your order.

By placing an order on our website, you agree to the terms below in addition to our Terms of Service and other store policies.

Product availability

All products are offered subject to availability.
Adding items to your cart does not reserve them; items are only reserved once your order is completed and payment is confirmed.
If a product is out of stock, it may be shown as “Sold Out”, “Out of Stock”, or temporarily hidden from the store.

We try to keep our inventory information accurate, but stock levels can change quickly, especially during sales or peak periods.

Real‑time stock updates

Inventory levels are updated automatically when orders are placed and fulfilled.
In rare cases, two customers may attempt to purchase the last unit at the same time; in this situation, we will contact the customer whose order cannot be fulfilled and offer an alternative.

If a product you ordered becomes unavailable after you check out, we will inform you as soon as possible and provide options (see “Out‑of‑stock after purchase” below).

Out‑of‑stock after purchase

If an item in your order is found to be out of stock after your order is placed:

We will contact you using the email address or phone number provided at checkout.
You may be offered one or more of the following options:
- A replacement item of equal or similar value (if available).
- A partial refund for the unavailable item.
- A full order cancellation and refund if the unavailable item is essential to your order and you prefer not to receive the rest.

If you do not respond within a reasonable time, we may process a refund for the unavailable item so we can complete the rest of your order.

Backorders and pre‑orders

If we enable backorders or pre‑orders for certain products:

The product page will clearly state if the item is on backorder, pre‑order, or has an estimated restock date.
Shipping times for orders containing backorder or pre‑order items may be longer than usual, and any estimated date provided is an estimate only, not a guarantee.
If your order includes both in‑stock and backorder/pre‑order items, we may ship everything together once all items are available, or we may ship in multiple packages depending on our logistics setup.

If you prefer to receive in‑stock items separately, please contact us after placing your order (additional shipping charges may apply in some cases).

Inventory errors

While we aim for accurate inventory management, errors can sometimes occur (for example, incorrect stock counts, damaged items discovered during packing, or mislabelled products).

If an inventory error affects your order:

We will notify you promptly with details of the issue.
We may offer a replacement, alternative product, delayed shipment (if restock is expected), or refund for the affected item(s).
If we cannot provide a suitable solution, we reserve the right to cancel and refund the affected part of your order.

Limited‑quantity and special items

For limited‑edition or special items:

Quantities may be strictly limited per customer or per order.
We reserve the right to limit or cancel quantities purchased by any person, household, or order if necessary to maintain fairness or prevent abuse.
Once a limited item is sold out, it may not be restocked.

Any such limits or special conditions will be indicated on the product page where possible.

We reserve the right to cancel an order or part of an order in circumstances including, but not limited to:

The item is no longer available or has been discontinued.
A significant inventory or pricing error occurred.
Fraud or unauthorized activity is suspected.

If your order is cancelled in full or in part for inventory‑related reasons, you will receive a refund for any cancelled items and will be notified by email.