Return policy

Return Policy

At GridCollex, customer satisfaction is important. If you are not completely happy with your purchase, you may be eligible to return it under the terms below.

By placing an order on our website, you agree to this Return Policy.

Return window

You can request a return within 30 days from the date your item is delivered.
After 30 days from delivery, returns are no longer accepted, except where required by applicable law.

Conditions for returns

To be eligible for a return:

The item must be unused, in the same condition that you received it.
The item should be in its original packaging (including tags, accessories, manuals, and any free gifts, if applicable).
You must provide proof of purchase (order number, receipt, or email confirmation).

Items that are returned used, damaged, or not in their original condition may be refused or subject to a partial refund at our discretion.

Non‑returnable items

Certain items cannot be returned, including (where applicable):

Items marked as final sale or non‑returnable at the time of purchase
Personalized or custom-made products
Gift cards
Downloadable digital products or services
Items returned more than 30 days after delivery (unless required by law)

How to request a return

To start a return:

Contact us by email at Contact@GridCollex.shop with your order number and a brief description of the reason for the return.
Wait for confirmation and further instructions. Do not send items back before your return is approved.
Once your return is approved, you will receive the return address and any additional details needed to complete the process.

Packages sent back without approval or without clear identification (order number and customer name) may be delayed or not accepted.

Return shipping costs

Unless otherwise stated:

Customer-paid returns: You are responsible for the cost of return shipping if you are returning an item for reasons such as change of mind, wrong size, or no longer wanting the product.
We recommend using a trackable shipping service, as we are not responsible for lost or missing return shipments.

If the return is due to our error (for example, defective, damaged, or incorrect item), return shipping costs may be covered by us or refunded, depending on the case and your location.

Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item:

Contact us as soon as possible at Contact@GridCollex.shop.
Include your order number and clear photos of the item and packaging.

After reviewing your request, we will inform you if a replacement, exchange, or refund will be issued. In these cases, we may cover the return shipping costs or provide a pre‑paid return label, depending on the situation and your country.

Refunds

Once your return is received and inspected:

We will notify you by email whether your refund is approved or rejected.
If approved, your refund will be processed to your original method of payment.
Processing times may vary depending on your bank or payment provider, but it can take 5–10 business days after the refund is issued for the amount to appear in your account.

Non‑refundable amounts

Original shipping charges paid at checkout are usually non‑refundable, unless the return is due to our error (for example, defective or incorrect item).
Any import duties, taxes, or fees charged by your country are not refunded by us. You may need to contact your local customs office for possible reimbursement.

Late or missing refunds

If you haven’t received your refund after you have been notified that it was processed:

Check your bank or card account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank, as there is often a processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at Contact@GridCollex.shop.

Exchanges

At this time, we do not process direct exchanges through the website.

If you want a different size, color, or product, please return the original item (if eligible) and place a new order once your refund is processed or at any convenient time.

Returns for international orders

International customers can request a return under the same 30‑day window and conditions. However:

Return shipping costs for international orders are typically the customer’s responsibility, unless the item is defective or incorrect.
Any customs duties, taxes, or import fees paid are not refunded by us.

Please contact us before sending an international return so we can provide the correct return address and instructions.